Return Policy

1. Return Window

For eligible physical products sold directly by Horizon Synergy, you may request a return within 14 days of receiving your order, unless a different period is stated for the specific product or required by applicable law.

2. Eligible Items

To be eligible for a return, items generally must be:

• Unused and in their original condition.
• Returned with original packaging, tags, and accessories where applicable.
• Accompanied by proof of purchase, such as an order number, invoice, or receipt.

Certain products may have additional eligibility requirements.

3. Non-Returnable Items

Unless otherwise required by law or specifically stated for the relevant product, the following may not be eligible for return:

• Items marked as final sale.
• Customized or personalized products.
• Products damaged through misuse, unreasonable wear and tear, or accidental damage after delivery.
• Digital products, downloads, in-app purchases, or services.

Additional exclusions may apply where permitted by applicable law.

4. Products Sold Through Horizon Synergy Ventures or Marketplaces

Horizon Synergy may operate ventures and marketplaces through which independent businesses, students, freelancers, service providers, or other third parties offer products or services.

Where a transaction is made with a third-party seller through one of these ventures:

• The third-party seller may be responsible for fulfilling the order and handling the underlying product or service.
• The applicable venture or marketplace return, refund, cancellation, or dispute policy may apply instead of this Return Policy.
• The identity of the relevant seller and applicable policies may be made available as part of the transaction.

Horizon Synergy may facilitate communication, payment processing, dispute resolution, or refunds according to the applicable venture's policies and the terms of the relevant payment provider.

5. How to Start a Return

For products sold directly by Horizon Synergy, contact us at horizonsynergyx@gmail.com with:

• Your order number.
• The reason for the return.
• Any relevant photographs or supporting information where appropriate.

Please do not send items back before contacting us and receiving return instructions.

For purchases made through a Horizon Synergy venture or marketplace, follow the return or dispute process provided by that venture.

6. Refunds

Once a returned item has been received and reviewed, we will notify you whether the return has been approved.

If approved, refunds will generally be processed to the original payment method.

Refund processing times may vary depending on the payment provider and financial institution.

Where a transaction involves a third-party seller or marketplace, the applicable marketplace policy and payment-provider rules may determine how and when the refund is processed.

7. Exchanges

If you receive a damaged or incorrect product sold directly by Horizon Synergy, contact us within 7 days of delivery where possible.

Where appropriate, we may arrange a replacement or exchange.

Third-party marketplace transactions may be subject to the applicable seller or marketplace exchange policy.

8. Shipping Costs

For products sold directly by Horizon Synergy, we will generally cover return shipping costs where the product is faulty or incorrect.

For other approved returns, return shipping costs may be the customer's responsibility unless otherwise stated or required by law.

For marketplace transactions, shipping and return costs are governed by the applicable marketplace or seller policy.